Collaboration newly defined!
With MDS Amiba the user obtains a multifunctional communication platform for voice, video, instant messaging (chat) and realtime information, irrespective of one's whereabouts – in the company, at the home office, on the road or at home.
Our cloud-based Unified Communications & Collaboration-solution provides users with an uncomplicated and completely secure platform for consolidating the communication and collaboration with colleagues and external contact partners – via smartphone, tablet, PC, MAC or system telephone.
The MDS Amiba service can be made available, irrespective of the number of users and its required locality in Germany, with new local area code telephone numbers within the shortest possible time.
Our customer-friendly monthly tariffs make an outstanding contribution for investing to anyone's future competitiveness – without meaningful capital lock-up. This makes the financing of high-performance enterprise functions also easily affordable for SME's.
We enable the usage of already existing devices and applications with also enhancing the productivity and availability of its users. As an active supporter of the BYOD trend (Bring Your Own Device), we support our customers with our products to use their own and accustomed smartphones, tablets and computers as fully fledged system terminals - while maintaining full security courtesy to our implemented encryption mode, no matter whether for user, installer or provider.
And the proven can be trusted – our reliable technology is already used without problems in over 750 thousand installed telephone systems.
Collaborative communications made easy – by MDS Amiba.
Overview of the main MDS Amiba-functions
Administrator functions Always included (✔) /
Additionally requiredCall statistics ✔ Call recording ✔ Call groups (hunt groups) ✔ Call protection ✔ Call diversion ✔ Automated attendant / 300 recordable announcement prompts ✔ Audio-conference room (up to 100 participants) ✔ Automatic software updates for MDS Amiba telephone system ✔ User portal secured via HTTPS ✔ CTI-service ✔ Detailled system logging options ✔ External access rights (trunk seizure, 7 diffferent freely programmable external access classes, barred telephone numbers, emergency numbers) ✔ Case-by-case extending the extenal access rights via Roaming PIN ✔ Firewall with whitelist ✔ Call logging (call-by-call details) ✔ Configuration secured via HTTPS ✔ Live system status ✔ Personal directory ✔ Voicemail boxes for all extensions and hunt groups ✔ System maintenance ✔ User presence status ✔ Scheduler for conferencing rooms ✔ Video conference room (number of participants pending on broadband-level) Video conference room Music on hold via wav-/ mp3-file ✔ Company directory ✔
Easy browser-based management Always included (✔) /
Additionally requiredFor the administrator - browser-based programming & management (system, users) ✔ For the user - browser-based portal (for call management & working on voicemail messages, team collaboration), system client ✔
Team collaboration Always included (✔) /
Additionally requiredCall recording ✔ Audio conference rooms ✔ Instant messaging (chat) ✔ Contact data integration ✔ Online meetings (video-c)onference room) Video conference room Presence information ✔ System clients (system telephone for iOS / Android / Windows PC) ✔
Mobility Always included (✔) /
Additionally requirediOS system Ccient for iPhone & iPad ✔ Android system client for smartphones & tablets ✔ DECT-support for on-site mobility ✔ System client softphone for Windows PC ✔
Business functions Always included (✔) /
Additionally required3PTY-conference ✔ DND - Do Not Disturb ✔ Fallback to operator ✔ Alarm call ✔ Enquiry call (internal / external calls) ✔ Internal paging (call all users) ✔ Call hold ✔ Call park ✔ Call auto-answer ✔ Call record ✔ Call lists (missed, dialled, answered) ✔ Call log ✔ Call protection ✔ Call barring, up to 7 classes ✔ Call pick-up ✔ Call monitoring ✔ 3PTY conference ✔ DND - Do Not Disturb ✔ Fallback to operator ✔ Alarm call ✔ Call waiting (internal / external calls) ✔ Paging call (to all users) ✔ Call hold ✔ Browser-based operator-console ✔ CSTA-interface - for connecting 3rd party applications (e.g. Keylink CTI) ✔ DECT-integration via Gigaset N720 DECT Manager - supported system functions: central directory, MWI for single users & hunt groups with actualisation sfter first viewing of message by a user, listen into received voicemail messages, notification of received eMails with subsect row, paging, intercom, etc.) ✔ DECT-multi-cell operation for site-based mobility (up to 20 Gigaset N720 base stations) ✔ Auto-call (of a particular extension) ✔ Announcements via all system telephones / system clients ✔ One-number-concept ✔ Fax-2-eMail Fax-2-eMail-Teilnehmer Fixed Mobile Convergence (FMC) ✔ Whisper-intrusion, coaching ✔ Headset-support via system telephone Operafone Executive IP ✔ Hotline (baby call) ✔ Ringtone assignment for external lines ✔ Conference room (for up to 100 internal and external callers) ✔ Conference room (for up to 7 internal and external callers) ✔ Least Cost Routing ✔ Several devices per user (desktop, softphone, mobile - up to 6 terminals per user) ✔ Multi-tenancy (with different call numbering plans in one system) ✔ Listen-in, coaching ✔ Presence status ✔ Roaming PIN ✔ Consultation call ✔ Call-back ✔ Ringer tunes - 15 options ✔ Calling number identity presentation & restriction (CLIP, CLIR) ✔ Hunt groups ✔ SIP-client - desktop, DECT, softphone ✔ SIP-users (up to 200 SIP-extensions) ✔ Voicemail boxes, up to 225 ✔ Voicemail-forwarding via eMail ✔ Synchronisation with Outlook/Gmail-directories ✔ System client apps for Android (smartphone / tablet) ✔ System client apps for iOS (iPhone / iPad) ✔ System client softphone for Windows PC ✔ User-PIN ✔ Company directory - for 10,000 entries / import/export of user directories / Internal list of extension ✔ Door entry/intercom-support ✔ Switching between WiFi and mobile networks via the iOS/Android system client while on a call ✔ Video conference room (for video collaboration via user-WebRTC) Video-Konferenzraum Redial ✔ Music on hold ✔
Integration Always included (✔) /
Additionally requiredConnection of analogue devices (telephone, fax, answering machine) - via Opera Gateway FXS-interfaces Opera 20/240 Gateway Connection of MDS 2-wire system telephones - via Opera Gateway UpN-interfaces Opera 240 Gateway Dynamic (CRM) Keylink CTI Usage of employee-owned devices (Bring Your Own Device - BYOD) - e.g. system clients for smartphones, tablets & Windows PC ✔ GMail (Google) Keylink CTI Goldmine (CRM) Keylink CTI Keylink CTI CSTA-Schnittstelle MS Outlook Keylink CTI Sage (CRM) Keylink CTI Salesforce (CRM) Keylink CTI Door Entry System-interface- via Opera Gateway FXS- & relais-interfaces (analogue & SIP) Opera 20/240 Gateway
Contact Center Included in the
Contact Center-subscriber20 skill sets ✔ 240 agents ✔ Call deflection to operator ✔ Call quality statistics ✔ Display username & password ✔ External call number prioritization ✔ Individually adjustable reporting ✔ Wrap-up time ✔ Service settings ✔ Skill set-/agent report ✔ Skill set settings ✔ Skill set allocation ✔ Supervisors ✔ Live wallboards ✔ Voicemail forwarding ✔
Collaborative communications made easy – by MDS Amiba.
